HashiCorp uses a shared identity system for HashiCorp Cloud Platform (https://portal.cloud.hashicorp.com), HashiCorp Learn (https://learn.hashicorp.com), HashiCorp Discuss (https://discuss.hashicorp.com), and the HashiConf conference platform (https://hashiconf.com).
The system allows you to use an existing GitHub profile or to create your own separate username/password. The identity system supports multi-factor authentication. When enabling MFA, it is critical that you retain and secure access to your MFA token and your recovery codes.
If you require assistance with a password reset (forgot your password option not working) or no longer have access to your MFA token and recovery codes and require assistance recovering your account please contact support by filling out this form (choose HashiCorp Cloud Platform as the product) or by emailing email@example.com.
Terraform Cloud uses a separate identity system. For support with this, please use the same form linked above and choose the Terraform as the product or email firstname.lastname@example.org.