This article will provide instructions on how to overcome email verification issues when signing up for a HCP account including GitHub primary email issues.
In some cases, users may not receive a verification email upon signing up for HCP.
In other cases, users may have signed up with GitHub but the primary email is not the preferred email to use for HCP.
Email Verification Issues
You may still be able to login and have the verification email resent by clicking the “Resend email verification” link as seen in the screenshot below.
If you are still not receiving verification emails, please submit a ticket to Hashicorp Cloud Support. In the ticket, please provide the email addresses used and the HCP Organization ID.
GitHub Primary Email
When a user signs up for HCP using their GitHub account, HCP associates the user’s primary GitHub email with their HCP account. Even if the user then changes their GitHub primary email, HCP still sends emails to the old primary email account. This is currently expected behavior.
Hashicorp recommends that the user will need to sign up with HCP again using email/password or invite a new user with the correct email to the current organization.
Ownership of the organization ID will still be tied to the original GitHub user, so if the ownership should be assigned to the new owner, please submit a support ticket for assistance. In the ticket, please provide the email addresses used and the HCP Organization ID.
If you had created two accounts with existing resources on the original account (one with GitHub and one with email/password), please submit a support ticket to have the accounts be merged. In the ticket, please provide the email addresses used and the HCP Organization IDs.