Introduction
Users can be members of multiple organizations, and organizations can have a maximum of 3 users with the owner role. Users with the owner role can add and remove other organization owners over time, but organizations require at least one owner at all times.
In the event of the current owner/s losing access to their account or leaving the company, aka not being able to further assist their colleagues with the ownership changes, this article will guide how to make ownership changes for your HCP account. This process is sensitive, and all steps below are required before ownership changes can be made.
Prerequisites
- Must be requested by the current organization's Owner user.
- Must have access to the current Owner's email.
Steps
- Please log in to the HCP Portal.
- Invite a new user:
- The invite option is disabled for SSO-enabled Organizations. Please see this guide, which will walk you through how to delete SSO before adding a new user.
- User must accept the invite before ownership changes can be requested.
- If the user already exists, skip to the next step.
- Contact HCP Support Engineering.
- Please open an HCP Support ticket requesting an HCP account ownership change.
- Select "HashiCorp Cloud Platform" as the product.
- Select "Account and User Management" as the HCP Category
- HCP Support Engineering will receive your request and process the ownership change.
- After the ownership change, the new Owner can re-configure SSO if desired.
Additional Information
Please note that if we manually change the organization owner, the ownership settings are reset. This means that even if your organization currently has multiple owners, after the manual transfer, only the newly assigned user will remain as the owner. The new owner can then add other users back as Owners if needed.
- For additional questions or support, please open a Support ticket.