How-to Cancel PAYG HCP Account

Introduction

This article will guide you on how to cancel an HCP self-service account.

Note: If you have an annual/contract account, please reach out to your Account Manager for assistance.

Prerequisites

• Must be requested by the organization non-SSO Owner user (email/password).
• Removed all users except the Owner.
• Must have SSO deleted if configured.
• Must have any outstanding invoices paid.
• Deleted all HCP assets including any
  • Vault dedicated clusters,
  • Consul clusters,
  • Packer registries,
  • HashiCorp Virtual Networks (HVNs),
  • Projects (only one default project should remain),
  • and Vault Secrets apps.
• Terraform accounts must be unlinked from HCP billing if linked.
  • To unlink, please downgrade your HCP TF account to the Free tier from the HCP TF portal.
  • Otherwise, an HCP account is needed in order to keep your HCP TF organization.

Steps

1. Owner must sign in as non-SSO owner (email/password)

   • Please use the force email+password link to login as your non-SSO user.
   • Additionally, please make sure that SSO is disabled if configured.
     • See how to delete SSO for assistance.

2. Delete resources

   • Please see this guide on how to delete HCP resources for assistance.
   • Please delete all/any Vault clusters, Consul clusters, Packer registries, HashiCorp Virtual Networks (HVNs), Projects (only one default project should remain), and Vault Secrets apps.

3. Remove all users except for the Owner.

   • Please go to your Access control (IAM) in the HCP Portal and remove all users except for your Owner user.
4. Terraform accounts must be unlinked from HCP billing if linked.
   • To unlink, please downgrade your HCP TF account to the Free tier from the HCP TF portal.
   • Otherwise, an HCP account is needed in order to keep your paid HCP TF organization.

5. Contact HCP Support Engineering

   • Please open a HCP Support ticket requesting for an HCP account deletion.
   • Select "HashiCorp Cloud Platform" as the product.
   • Select "Account and User Management" as the HCP Category

6. HCP Support Engineering will receive your request and process the account deletion request.

Additional Information

For additional questions or support, please open a Support ticket.