How-to Cancel Self-Service HCP Account

Introduction

This article will guide you on how to cancel an HCP self-service account.

Note: If you have an annual/contract account, please reach out to your Account Manager for assistance.

Prerequisites

• Must be requested by the organization non-SSO Owner user
• Must have SSO deleted if configured.
• Deleted all HCP assets including any Vault clusters, Consul clusters, Packer registries, and HashiCorp Virtual Networks (HVNs).
• Removed all users except the Owner

Steps

1. Owner must sign in as non-SSO owner
   • Please use the force email+password link to login as your non-SSO user.
   • Additionally, please make sure that SSO is disabled if configured. See how to delete SSO for assistance.
2. Delete resources
   • Please see this guide on how to delete HCP resources for assistance.
   • Please delete all/any Vault clusters, Consul clusters, Packer registries, and HashiCorp Virtual Networks (HVNs).
3. Remove all users
   • Please go to your Access control (IAM) in the HCP Portal and remove all users except for your Owner user.
4. Contact HCP Support Engineering
   
   • Please open a HCP Support ticket requesting for an HCP account deletion.
   • Select "HashiCorp Cloud Platform" as the product.
   • Select "Account and User Management" as the HCP Category
5. HCP Support Engineering will receive your request and process the account deletion request.

Additional Information

For additional questions or support, please open a Support ticket.