HashiCorp uses a shared identity system for HashiCorp Cloud Platform (https://portal.cloud.hashicorp.com), HashiCorp Learn (https://learn.hashicorp.com), HashiCorp Discuss (https://discuss.hashicorp.com), and the HashiConf conference platform (https://hashiconf.com).
The system allows you to use an existing GitHub profile or to create your own separate username/password. The identity system supports multi-factor authentication. When enabling MFA, it is critical that you retain and secure access to your MFA token and your recovery codes.
If you require assistance with a password reset (forgot your password option not working) or no longer have access to your MFA token and recovery codes and require assistance recovering your account please open a ticket with our support team using this form (choose HashiCorp Cloud Platform as the product) or by emailing firstname.lastname@example.org.
Terraform Cloud uses a separate identity system. For support with this, please use the same form linked above and choose the Terraform as the product or email email@example.com.