License update successful but expiration date unchanged

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Dennis | Terraform Strategic Support Engineer
  • Updated

Problem

Having followed the instructions to update the license file there are no errors but after syncing the old expiration date is still showing.

Overview of possible solutions (if applicable)

Solutions:

  • Backup app-config 

    • Export current TFE settings to a.jsonfile by running this command:replicatedctl app-config export --hidden > ptfe-settings.json

  • stopped application and replicated services

    • Stop Replicated

      • replicatedctl app stop
      • sudo systemctl stop replicated replicated-ui replicated-operator
  •  make a backup of var/lib/replicated directory
      • cp -R /var/lib/replicated /var/lib/replicated_backup

  • remove /var/lib/replicated

      • rm -R /var/lib/replicated

  • Start Replicated service
    • sudo systemctl start replicated replicated-ui replicated-operator
  • Watch docker logs for replicated to start back up. 
    • docker logs replicated -f
  • replicatedctl app start

    • View detailed information on the status of Terraform Enterprise use the command replicatedctl app status. This will display the current State of the application as well as the DesiredState .

      $ replicatedctl app status
[
    {
        "AppID": "76519cce25564f315111cf0030829e3d",
        "Sequence": 421,
        "PatchSequence": 0,
        "State": "started",
        "DesiredState": "started",
        "Error": "",
        "IsCancellable": false,
        "IsTransitioning": false,
        "LastModifiedAt": "2020-04-23T10:44:19.34554991Z"
    }
]

    • Use the following command to load the new license.

      $ replicatedctl license-load < /path/to/license.rli
      The license filename must be the same name and located in the same location indicated in the ptfe_settings.json file. 

    • Use the replicatedctl license inspect command to inspect the license information. The ExpirationTime value in the output indicates the expiration date/time in UTC.

      $ replicatedctl license inspect
[
{
   "ID": "670bd320b95245325d80be703330f9b3",
   "Assignee": "Test Customer Name",
   "LegacyChannelName": "Stable",
   "ChannelID": "",
   "Channels": [],
   "ExpirationTime": "2021-06-30T00:00:00Z",
   "ExpirationPolicy": "ignore",
   "IsExpired": false,
   "IsActivationRequired": false,
   "ActivationEmail": "",
   "Fields": [
       {
           "FieldName": "max_hosts",
           "FieldTitle": "Maximum Number of Hosts",
           "FieldType": "Integer",
           "Value": "9999"
       },
       {
           "FieldName": "min_hosts",
           "FieldTitle": "Minimum Number of Hosts",
           "FieldType": "Integer",
           "Value": "1"
       }
   ]
}
]

 

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