HashiCorp will support Generally Available (GA) releases of active products for up to two (2) years. Eligible code-fixes and hot-fixes are provided via a new minor release (Z) on top of the latest “major release” branch, for up to two (2) releases from the most current major release. A major release is identified by a change in the first (X) or second (Y) digit in the following versioning nomenclature: Version X.Y.Z.
As a best practice, HashiCorp expects customers to stay current within two (2) releases from the latest major release in order to receive optimal support. Release updates for Customers are provided regularly on HashiCorp product pages for each HashiCorp product.
HashiCorp’s end-of-life policy provides that HashiCorp will provide customers at least twelve (12) months’ prior written notice before discontinuing any product (“End of Life Period”). If a customer’s subscription term ends before the End of Life Period has elapsed, the customer may renew the subscription to the discontinued software until the End of Life Period expires. If the End of Life Period expires prior to the end of a customer’s subscription term, HashiCorp will provide a pro-rated refund of the pre-paid fees for the terminated software, and for the applicable support services subscription, for the remainder of the subscription term. After the End of Life Period expires, HashiCorp will no longer be obligated to provide support services for the terminated software.