Failed to delete Users partially added on TFE – HashiCorp Help Center

Problem

When a user is created with incorrect information or the creation process is interrupted, the user account may be partially provisioned in Terraform Enterprise. In the UI, these user accounts may appear incomplete, and the option to delete them is disabled or 'dimmed'.

Partially created user in TFE UI with missing details and disabled delete button

Cause

The user record in the Terraform Enterprise database is incomplete or contains invalid attributes. This prevents the application from managing the user through the standard UI controls.

Solutions

The following solutions require accessing the Rails console on the Terraform Enterprise instance to manage the user records directly.

Solution 1: Delete the User via the Rails Console

This solution directly removes the user record from the database.

Access the Terraform Enterprise instance using SSH.

Connect to the Rails console. The command varies based on your Terraform Enterprise version.

For Terraform Enterprise v202205-1 (619) and newer, run the following command.

$ sudo docker exec -it tfe-atlas /usr/bin/init.sh /app/scripts/wait-for-token -- bash -i -c 'cd /app && ./bin/rails c'

For older versions, run the following command.

$ sudo docker exec -it ptfe_atlas /usr/bin/init.sh /app/scripts/wait-for-token -- bash -i -c 'cd /app && ./bin/rails c'

From the Rails console prompt, find the user to confirm their existence and retrieve their User ID. You can list all users or find a specific user by email.
```
## List all users
User.all

## Find a specific user
User.find_by(email: "email.address@example.com")
```
Note the User ID from the command output.
Delete the user by providing their User ID to the User.delete command.
```
User.delete(USER_ID_NUMBER)
```
Verify the user was deleted by running the command from step 3 again.
Repeat the process for any other affected users.

Solution 2: Manually Validate and Save the User

In some cases, you may need to correct the user record before it can be managed or deleted. This involves setting a valid username and password so the record can be saved correctly.

Access the Terraform Enterprise instance and connect to the Rails console as described in Solution 1.

Find the affected user.

user = User.find_by(email: "email.address@example.com")

Set the username, password, and password_confirmation attributes. The password and password_confirmation must match for the record to be valid.
```
user.username = 'tempusername'
user.password = user.password_confirmation = "a-temporary-password"
```
Check if the user object is now valid.
```
user.valid?
```
This command should return true.
Save the changes to the user record. This command runs validations and should return true.
```
user.save!
```

After saving the user, you should be able to manage or delete them through the Terraform Enterprise UI or by using Solution 1.

Outcome

After following one of the solutions, the affected user accounts are removed from the Terraform Enterprise UI. You can now re-create the users with the correct information.