Failed to delete Users partially added on TFE

Problem

• Unable to delete TFE users
• User created logon with wrong info, then created a new logon.
• Invitation is sent but not received by user
• Trying to delete accounts option is dimmed as Users were not properly added
  
  As per screenshot below it will be displayed awkwardly .Without clear details

Cause

• Users details are not added properly

• Compare information of working user and non-working user by connection to Rails and compare the attributes

Solutions:

• Solution 1

  1. Access the TFE instance using a protocol such as ssh
  2. Next, connect to Rails utilizing the following command:

     $ sudo docker exec -it ptfe_atlas /usr/bin/init.sh /app/scripts/wait-for-token -- bash -i -c 'cd /app && ./bin/rails c'
     
     # Terraform Enterprise v202205-1(619) and newer
     $ sudo docker exec -it tfe-atlas /usr/bin/init.sh /app/scripts/wait-for-token -- bash -i -c 'cd /app && ./bin/rails c'

  3. Then from the prompt check for the existence of the users by initiating one of these commands, please note the User id from the output for each user as it will be necessary for the delete command to appropriate the user: User.all (Will list all created users) or User.find_by(email: "email address of user") (List individual users by email)
  4. Gather the User id from the output when listing the user
  5. Run the delete command to delete the user plugging in the User Id as the criteria: User.delete(User id number)
  6. Repeat step 3 to ensure the delete was accomplished
  7. Rerun the process as necessary for each user
     
     

• Solution 2
  In some cases Solution 1 is not enough as we need to have password and password_confirmation to match for .save to work.

  Save should return true .
  We should be able to do a user.valid? before the save, and it should return true.

  Steps to follow

  1. Access the TFE instance using a protocol such as ssh. Next, connect to Rails via Docker as instructed above.
  2. Run the following block

      user.username = 'username'
      user.password = user.password_confirmation = "username"
      user.save! # this runs the validations
     

      

Outcome

Now Users are no longer showing in GUI and can be re-added with correct information