Overview
If you're trying to add a credit card to your HashiCorp Cloud Platform (HCP) account and are receiving the error message “Your card has been declined,” this article will guide you through common causes and troubleshooting steps to resolve the issue.
Error Message
Common Causes
This issue typically arises due to card eligibility requirements or mismatched billing details. Below are the key reasons why this error may occur:
Unsupported Card Types
HCP currently does not support the following types of credit cards:
Prepaid cards
Virtual cards
Upsider cards
If you're attempting to use any of these, the transaction will most likely be declined. To resolve this issue, use a regular or standard credit card that meets the requirements.
For more details on supported cards, please review the card requirements documentation.
Mismatched Billing Information
The name and billing address provided in your HCP account must match exactly with the information on your credit card statement. If there is a discrepancy, the payment processor may reject the transaction.
Ensure that:
The name on the card matches the name in your HCP account.
The billing address is entered correctly and matches what the card issuer has on file.
Other Issues
Even if you’re using a supported card and accurate billing information, occasional declines can occur due to:
Insufficient funds
Fraud prevention mechanisms by the card issuer
Temporary issues with the payment gateway
If you've verified the card type and billing details but are still encountering issues, contacting your card issuer or bank may help resolve the problem.
Additional References :