Introduction
If you have suddenly stopped receiving monthly payment receipts emails for your HCP account, it may be due to email filtering or third-party filtering.
Problem
Email filtering changes over time in order to adapt to new types of spam.
It's also possible that your IT department introduced new custom spam filters. As such, we suggest you do the following:
Solutions
- Check your junk/spam folders. If you find the email there, mark it as "not spam". You can also save HashiCorp's email address, invoice+statements@cloud.hashicorp.com, to your contacts to prevent future occurrences.
- Check for third-party filtering. If you use a corporate or business email address, your IT department may be using third-party services that are blocking the message. Your company's IT department or mail provider can confirm this. If so, they may need to specifically allow @cloud.hashicorp.com and @hashicorp.com to prevent future occurrences.