Managing HCP Ownership
Organizations can have a maximum of 3 users assigned to the owner role. To assign an owner role to an existing user, please follow our official documentation for role assignment instructions. Users with the owner role can add and remove other organization owners over time, but organizations require at least one owner at all times.
Loss of Ownership
In the event of the current owner/s losing access to their account or leaving the company, or not being able to further assist their colleagues with the ownership changes, this article will guide how to request assistance from HCP Support. This process is sensitive, and all steps below are required before ownership changes can be made.
Prerequisites
- Must have access to the current Owner's email inbox.
- Must have added the user who needs ownership transfer to the organization.
Steps
- Please log in to the HCP Portal as the current owner.
- If the current owner/s are no longer with the company, please reach out to your company's IT team to request access to the email inbox. Reset the owner's password and then proceed to the next step.
- Invite a new user:
- The invite option is disabled for SSO-enabled Organizations. Please see this guide, which will walk you through how to delete SSO before adding a new user.
- User must accept the invite before ownership changes can be requested.
- If the user already exists, skip to the next step.
- Contact HCP Support Engineering.
- Please open an HCP Support ticket requesting an HCP account ownership change.
- Select "HashiCorp Cloud Platform" as the product.
- Select "Account and User Management" as the HCP Category
- HCP Support Engineering will receive your request and begin the ownership change process.
- After the ownership change is complete, the new Owner can re-configure SSO if desired.
Additional Information
Please note that if we manually change the organization owner, the ownership settings are reset. This means that even if your organization currently has multiple owners, after the manual transfer, only the newly assigned user will remain as the owner. The new owner can then add other users back as Owners if needed. To assign the owner role to an existing user, please follow our official documentation for role assignment instructions.
- For additional questions or support, please open a Support ticket.