Managing HCP Ownership
Organizations can have a maximum of 3 users assigned to the owner role. Users with the owner role can add and remove other organization owners over time, but organizations require at least one owner at all times.
Adding Additional Owners/Assigning Owner Role
To assign an owner role to an existing user, please follow our official documentation for role assignment instructions. If needed, ask the new owner to assign the old owner a different role.
Loss of Ownership
In the event of the current owner/s losing access to their account or leaving the company, or not being able to further assist their colleagues with the ownership changes, this article will guide how to request assistance from HCP Support. This process is sensitive, and all steps below are required before ownership changes can be made.
Prerequisites to Recover Loss of Ownership
- Must have access to the current Owner's email inbox.
- Must have added the user who needs ownership transfer to the organization.
How to Recover Loss of Ownership
- Please log in to the HCP Portal as the current owner.
- If the current owner/s are no longer with the company, please reach out to your company's IT team to request access to the email inbox. Reset the owner's password and then proceed to the next step.
- Invite a new user:
- If your HCP organizaiton has SSO configured, the invite option is disabled for SSO-enabled HCP organizations. Please see this guide, which will walk you through how to delete SSO or how to disable SSO before adding a new user.
- User must accept the invite before ownership changes can be requested.
- If the user already exists, skip to the next step.
- Contact HCP Support Engineering.
- Please open an HCP Support ticket requesting an HCP account ownership change.
- Select "HashiCorp Cloud Platform" as the product.
- Select "Account and User Management" as the HCP Category
- HCP Support Engineering will receive your request and begin the ownership change process.
- After the ownership change is complete, the new Owner can re-configure SSO or re-enable SSO if desired.
Additional Information
Please note that if a manually ownership change is executed by the Support team, the ownership settings are reset. If your organization currently has multiple owners, after the manual assignment by the Support team, those owners will assigned the "Admin" role. The new owner can reassign the owner role as needed. To assign the owner role to an existing user, please follow our official documentation for role assignment instructions.
- For additional questions or support, please open a Support ticket.