Issue Overview
Users of HashiCorp Boundary Desktop (particularly versions above 2.0.1) may experience performance degradation or unresponsiveness when Jamf Protect is installed and running on the same system. This issue arises due to potential conflicts between Boundary’s secure operations and Jamf Protect’s threat prevention mechanisms.
Symptoms to Watch For
• Slower or unresponsive Boundary Desktop interface.
• Difficulty connecting to or managing sessions.
• Unexpected session disconnections or terminations.
Why This Happens
- Threat Prevention Scanning:
Jamf Protect’s security features may scan or interfere with Boundary’s network traffic, impacting performance.
- Resource Contention:
Jamf Protect and Boundary may compete for system resources like CPU and memory, causing sluggishness.
- Strict Security Policies:
Jamf Protect’s policies may restrict Boundary’s secure connection methods or essential processes.
Recommended Actions
1. Review Jamf Protect’s Settings
• Check Jamf Protect’s threat prevention module for network or application control rules affecting Boundary.
• Add the Boundary Desktop Client to Jamf Protect’s allowlist (whitelist) to prevent interference.
2. Monitor System Performance
• Ensure your system has adequate resources (CPU, memory, etc.).
• Close unnecessary applications to free up system resources.
3. Keep Software Updated
• Update Boundary Desktop to the latest version to ensure compatibility and benefit from performance fixes.
• Keep Jamf Protect updated as well to leverage improvements in its threat prevention modules.
4. Fine-Tune Network Settings
• Verify that Boundary’s network connections are not being blocked or throttled by Jamf Protect.
Resources
• Community Thread on Boundary Desktop Performance with Jamf Protect