"Error: unexpected EOF" when generating a Support Bundle for Terraform Enterprise Flexible Deployment Options

Problem

Attempt to generate a Support Bundle for Terraform Enterprise (TFE) Flexible Deployment Options (FDO) as documented here fails. 

Following command used:

$ tfectl support bundle
Error: unexpected EOF

Cause

Content of /var/log/terraform-enterprise grew large (approx. 2 GB or more) and it could not be uploaded to Object Storage (e.g. AWS S3 bucket, Azure Blob Storage or Google Cloud Storage)

Solution

The issue has been permanently resolved in TFE v202404-2.

As a workaround for older versions, you can collect the requested information for HashiCorp Support by the following steps:

• Gain access to the container CLI (Docker or Kubernetes) as shown here 

  • Execute the following command
    
    tfe-support-bundle-generate
    
    This will generate a support bundle, but makes it available as a download link on TFE itself instead of uploading it to Object Storage

  • Download the support bundle

  • Execute the following command to disable the download for the support bundle
    
    tfe-support-bundle-disable-downloads

or

• Manually zip the content of /var/log/terraform-enterprise

Outcome

The logs from TFE FDO were successfully collected.