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    Terraform Cloud Free Tier

    All Other Products

    For HC Diagnostic Tool, please review KB Article.
    Note: HC Diagnostic tool is used for Vault, Consul, and Nomad at this time. For Terraform, please review the Support KB Bundle

    Urgent Severity
    Urgent Severity or Sev1 is reserved for Full Production Outage or Partial Production outage and this ticket will page a person on the rotation.

    High Severity
    High Severity or Severity 2 issue can also page people outside of business hours.

    Refer to the Severity Definitions