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Terraform Sub-Product

Vault Sub-Product

Consul Sub-Product

Nomad Sub-Product

Vagrant Sub-Product

HCP Category

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Consul Version

Consul-K8s Version

Nomad Version

Terraform CLI Version

Vault Version

Terraform Enterprise Version

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Terraform Cloud Free Tier
tf-cloud@hashicorp.support

All Other Products
support@hashicorp.com

For HC Diagnostic Tool, please review KB Article.
Note: HC Diagnostic tool is used for Vault, Consul, and Nomad at this time. For Terraform, please review the Support KB Bundle

Urgent Severity
Urgent Severity or Sev1 is reserved for Full Production Outage or Partial Production outage and this ticket will page a person on the rotation.

High Severity
High Severity or Severity 2 issue can also page people outside of business hours.

Refer to the Severity Definitions