This article will provide instructions on how to restore an HCP Vault cluster that was deleted due to account delinquency or mistakenly deleted.
For production tier clusters (Starter, Standard, Plus) deployed on AWS, the HCP engineering team can restore them up to 30 days after the cluster is deleted.
*This feature is only available for HCP Vault Clusters on AWS higher than the Development tier. We cannot restore deleted HCP Consul & Boundary clusters, nor HCP Vault Clusters deployed on Azure at this time.
- You must have at least one active Network resource (HVN).
- The Vault Cluster must be production tier (Starter, Standard, Plus).
- The Vault Cluster must be deployed on AWS.
- Your account must also be in good standing. If your cluster was deleted due to account delinquency, a valid payment method must be added to your account before the request can be fulfilled.
For instructions on adding a credit card to an HCP account, please refer to How-to Add a Credit Card to HCP Portal.
Please open a Support ticket as cluster restores can only be completed by the HCP Engineering team. Include the Organization ID within the ticket, along with the HashiCorp Virtual Network you would like to use for restoration, and the snapshot to restore from (if not the most recent).
Note - if you would like to restore the deleted cluster into a new region from the one it was originally deployed in, please provide the new HVN ID in the support ticket.
Your Organization will enter delinquency status if you do not add a payment method before the credit balance runs out, or if the card on file is expired or unable to process payment. As a result, HCP will automatically delete your clusters and freeze your ability to deploy additional resources.
To avoid this, we recommend adding a payment method as early as possible to ensure resources stay active. In addition, make sure you have access to the "Billing email address" specified when adding a payment method to the portal, as all notifications for failed payments will be directed to that email address.
For information on HCP Billing, please refer to our HCP Billing Documentation.
For additional questions or support, please open a Support ticket.