If you are a HashiCorp Partner and your client needs assistance, please be mindful of the following:
- When submitting tickets with an email address associated with your Partner organization, response times are based on Bronze Service Level Agreement.
- If your client is a HashiCorp customer with a higher tier plan, please ensure the ticket is submitted from a designated Authorized User to ensure appropriate response times.
- If your profile in the support portal belongs to multiple Organizations, you can select the appropriate Organization while submitting your ticket: