Introduction
When an employee who was the sole owner of an HCP Terraform organization leaves the company, it’s important to transfer ownership to maintain control over the organization. This knowledge base article outlines the necessary steps to recover the owner account and ensure proper access is maintained.
Recovery Steps
1. Access the Former Employee’s Inbox
Access to the former employee’s company email address is required to proceed. If their inbox is still active, sign in to their email account. If the account is deactivated, work with the IT department to temporarily reactivate it.
2. Initiate Password Recovery
Once access to the inbox is established:
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Go to the login page of the account that needs to be recovered.
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Click on the “Forgot Password” or “Reset Password” link.
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Enter the email address associated with the owner account.
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Follow the password recovery instructions sent to the email inbox.
3. Access the Owner Account
After resetting the password:
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Log in to the owner account using the new password.
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Verify any security measures like two-factor authentication, if prompted.
Note: If two-factor authentication (2FA) is enabled and the 2FA device is not company property or otherwise accessible, it will be necessary to reach out to the HashiCorp support team for assistance.
4. Add Additional Owners
Once access to the owner account is secured:
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Navigate to the teams section of the settings menu.
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Locate the owners team and additional users as owners to ensure that active accounts have the necessary access.
5. Remove Former Employee’s Access (Optional)
If the former employee’s email or credentials are still listed on the account:
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Remove their access to prevent unauthorized use.
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Update contact information and recovery options if needed.
6. Secure the Account
To avoid future ownership issues:
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Ensure multiple trusted users have owner rights.
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Keep recovery email addresses and phone numbers up to date.
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Establish a clear offboarding process to transfer ownership proactively.